Snapchat down updates — Hundreds of US and UK users unable to log in to popular social media app
HUNDREDS of Snapchat users reported issues with logging in to the social media platform this afternoon.
Snapchat users in the US and UK reported having trouble logging in to the app, according to .
The majority of issues reported were with the platform's login.
"I logged out of my snap for a second and now it won’t let me into any account help," one user wrote on Downdetector.
The problem has seemingly been resolved, as issue reports plummeted by 3pm.
The U.S. Sun reached out to Snapchat for comment.
Read our Snapchat down live blog below for latest updates...
Issues resolved
It appears that the issues plaguing Snapchat users have been resolved.
As of 3pm, less than 30 users were reporting issues accessing the app, per .
The U.S Sun has reached out to Snapchat for comment.
Outages back down to under 50
As of 2.50pm, outages have now dropped to only 27 reports.
The brief spike to over 300 reports only lasted less than a half hour.
Reports begin to decline
After a brief spike in outages, reports began to decline at 3pm, according to .
Outages fell to under 50 at 3pmCredit: Downdetector
Reports beginning to fall
Snapchat experienced a brief outage at 2.30, when outages skyrocketed from 3 to 300.
The reports are now beginning to drop as only 117 users reported issues at 2.45, per .
Users can't log back in to Snapchat
Many Snapchat users aren't able to get into their accounts after logging out.
One user told : "I logged out of my snap for a second and now it won’t let me into any account help."
Another wrote: "my snap chat logged me out for no reason says 'temporarily banned' didn't know why and what to do, and i didn't violate any terms and conditions."
Users stuggling to login
According to , 63 percent of problems users are experiencing are associated with login.
Over 20 percent of users are also experiencing issues connecting to the server while 15 percent of reports are coming from the mobile app.
Snapchat down
Snapchat is down for hundreds of users, per .
Reports skyrocketed from only three to over 300 in less than an hour.
Snapchat issues appear to be resolved
Snapchat issues appear to be resolved according to DownDetector following today's earlier outage.
The US Sun also reached out to the company for comment.
How to delete My AI on Snapchat
To remove My AI from your Chat feed, just follow these steps:
- Swipe right from the Camera screen to go to the Chat screen
- Press and hold on My AI
- Tap Chat Settings
- Tap 'Clear from Chat Feed'
It's important to note that all your conversations with My AI are stored until you delete them.
To delete your data, simply follow these steps:
- Tap your Profile icon and tap the cog icon to go to Settings
- Scroll down to Privacy Controls
- Tap Clear Data
- Tap Clear My AI Data and confirm
Alternatively, you can try this instead:
- Tap your Profile icon and tap the cog icon to go to Settings
- Scroll down to Account Actions
- Tap Clear My AI Data and confirm
Issues have dropped across the US and UK
According to DownDetector, issues in the US and UK have started to drop.
There are now under 200 reports in the US and below 50 reports in the UK.
Snapchat support silent so far
Snapchat support has not addressed reports of the popular app being down or the reason why it's not working for users.
What issues are people facing?
According to DownDetector, 47% of UK users are facing issues with the app and 25% are having login issues.
In the US it is a simialr situation with 53% struggling with the app and 23% are having login issues.
UK outage map
has published a heat map showing where issues reported by users are concentrated over the past 24 hours.
It is common for some problems to be reported throughout the day, according to the site, but there have been thousands of issues reported across the UK and US.
The website says: “Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.”
What is the My AI feature on Snapchat?
"My AI is an experimental, friendly, chatbot currently available to Snapchatters," Snapchat explained in help forum on its website.
"In a chat conversation, My AI can answer a burning trivia question, offer advice on the perfect gift for your BFF’s birthday, help plan a hiking trip for a long weekend, or suggest what to make for dinner."
It is powered by the same technology behind ChatGPT, the same tech that has been injected into Microsoft's Bing search engine.
However, the tech company has warned that it's possible My AI's responses might include "biased, incorrect, harmful, or misleading content" due to the "evolving" nature of AI.
If you're concerned about any responses you've received from My AI, you can send feedback to the Snapchat team by long pressing on any response and share what you'd like to see less of.
Users take to Twitter to moan
Following the issues with Snapchat today, many frustrated users have taken to social media to vent.
One said: "ofc Snapchat is down."
Whilst a second added: "Everyone running to twitter to check if Snapchat is down for everyone."
Issues in the UK are on the rise
Reports of problems in the UK are on the rise as Brits are waking up.
Snapchat users in the UK are also having issues with the app and are struggling to login.
Over 1,300 had issues
According to DownDetector, over 1,300 people faced issues with the social media app.
Snapchat down
Many users have been left furious after issues have been reported with Snapchat's app and website today.
According to DownDetector, the UK and US are both facing problems with 53% of issues being to do with the app.